The website of Pixel Perfect Creative Web Design, www.pixelperfect.ie, is maintained for the personal use and viewing of users. Access to and use of this website is subject to the following Terms and Conditions.
1.0 RIGHTS GRANTED AND MAIN RESTRICTIONS
1.1 The access and use of any part of this website featuring these Terms and Conditions constitutes the user's acceptance of these Terms and Conditions which take effect from the date from which each user first uses this website.
1.2 All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by www.pixelperfect.ie. Users may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from a this website for any other purpose, including in particular any purpose which publicly re-sells or re-uses the materials.
1.3 Any trademarks, logos, names and images displayed on this websites are the registered or unregistered trade marks of www.pixelperfect.ie and others. Nothing in a this website should be taken as conferring by implication, estoppel or otherwise any licence or right to use any trademark displayed on such website without the prior written approval of www.pixelperfect.ie or such third party as may own the relevant trademark.
2.1 This website and the content, names, text and images included on them are provided 'AS IS'. While reasonable care has been taken in the preparation of this website to ensure that the information contained on it is accurate, no warranty or representation of satisfactory quality or fitness for a particular purpose, non-infringement of title, whether express or implied, is given, nor is any warranty or representation given that the information and materials contained on such websites are free from errors or inaccuracy.
2.2 This website contains guidance and notes on certain aspects. They are intended only as a broad guideline and are by no means definitive.
2.3 To the extent permitted by applicable laws, no liability is accepted for any direct, indirect or consequential loss or damage however resulting from the access to and use of this website, product or services, information and materials contained herein.
2.4 Links contained in this websites may lead to websites not under the control of www.pixelperfect.ie who are therefore not responsible for the contents of any linked site or any link contained in a linked site. Links provided on this website are provided to users only as a convenience and the inclusion of any link does not imply endorsement by www.pixelperfect.ie of, and www.pixelperfect.ie accepts no liability in respect of the content of, any such linked site. Users link to any linked sites at their own risk.
Users shall not be entitled (nor shall they assist others) to set up links from their own websites to www.pixelperfect.ie or any part of this site (whether by hypertext linking, deep-linking, framing, tagging or otherwise) without the prior written consent of www.pixelperfect.ie, which consent www.pixelperfect.ie may at its absolute discretion, and without providing a reason, grant or withhold.
4.0 SUPPLY OF INFORMATION
4.1 www.pixelperfect.ie's web server may automatically recognise the domain name, IP address and email address (where possible) of users of its websites. www.pixelperfect.ie may collect the domain name and email address of visitors to its websites, the email addresses of those who communicate with www.pixelperfect.ie via email, aggregate information on what pages users access or visit and information volunteered by the user, such as survey information and/or site registrations.
4.2 The information collected by www.pixelperfect.ie is used for internal review, used to improve the content of its website, used to customise the content and/or layout of its websites for each individual user, used to notify users about updates to its websites, used by www.pixelperfect.ie to contact users for marketing purposes and is not shared with other organisations for commercial purposes.
5.0 COMPLAINTS PROCEDURE
If you have any cause for complaint then please let us know. If we have failed to meet your requirements in anyway please let us know so that we can address any arising issues. If you do not tell us then we are unable to put things right. So we have included the following procedure to help you to help us continue to to deliver a product and service to continually meet your demands.
5.1 Method of Contact
Contact should be made as close to the point of incidence as possible and can be made either be telephone or by e-mail. Contact details can be found in CONTACT US section however, to summarise;
Submit your complaint to firstname.lastname@example.org which will be dealt with by your Custome Care contact, Frank Gribbin.
Contact your Customer Care contact, Frank Gribbin on +353 (0) 86 100 22 33 between the hours of 1000 and 1700 GMT, Monday to Friday (standard local, national and international rates apply to moblie number).
5.2.1 Please provide as much information as possible surrounding your complaint detailing the nature of the problem and circumstances surrounding the matter.
5.2.2 When we acknowledge receipt of your complaint within 48 hours of receipt if any further information or evidence is required we will request it at this stage.
5.2.3 Upon receipt of all the required evidence and information we will conduct a thorought and comprehensive investigation into your complaint
5.2.4 We will then revert with our findings. These will contain details of our conclusion, immediate actions to either improve or eliminate the problem, long term to prevent a future occurence and any necessary reimbursement that may be required depending on the problem experienced.
5.2.5 We aim to bring all complaint to a prompt and amicable conclusion within 5 working days. If we anticipate, depending on the nature of the complaint, that it will take longer to resolve than this we will state an estimated time it is likely to take. During this time we will keep you informed as to how your complaint is progressing at each stage.
5.2.6 Not only do we just resolve the issue in hand we operate and rigorous quality improvement plan whereby we audit all our internal procedures, implement corrective actions as a result of external and internal complaints and continue this method of self-assessment to ensure that your satisfaction of our product and services.
5.2.7 Your complaint will be treated in confidence and to benefit all parties concerned handled with impartiality ensuring that any complaint is resolved amicably.